At UAE Mobile Services Blog, we are committed to ensuring your satisfaction with any products or services you may purchase from us. This Refund Policy outlines our guidelines for refunds and returns.
1. Satisfaction Guarantee
UAE Mobile Services offers a 100% satisfaction guarantee on all our products and services. If you're not completely satisfied with your purchase, we will provide a refund or credit at our discretion.
This guarantee applies to both one-time purchases and subscription services.
2. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Quality Issues: Products or services that do not meet the described specifications or quality standards
- Non-delivery: Services that were charged but not delivered
- Incorrect Items: Products or services that are different from what was advertised or ordered
- Technical Issues: Digital products or services that do not function as intended
- General Dissatisfaction: If you are unhappy with a product or service for any reasonable cause
3. Refund Request Timeframe
To be eligible for a refund, you must notify us of the issue within:
- 14 days of purchase for digital products or one-time services
- 30 days of the billing date for subscription services
We strongly recommend that you review your purchase as soon as possible to ensure timely reporting of any issues.
4. How to Request a Refund
Refund Request Process:
- Contact Customer Service: Reach out to us via email at [email protected], by phone at +44 3459 681277, or through the contact form on our website.
- Provide Order Details: Include your order number, the items or services you're dissatisfied with, and the reason for your dissatisfaction.
- Documentation: If applicable, provide screenshots or other evidence of the issue.
- Review: Our customer service team will review your request and may ask for additional information if needed.
- Resolution: We will process your refund or offer an appropriate solution within 3-5 business days of receiving your request.
5. Refund Methods
Refunds will be processed using the same payment method used for the original purchase:
- Credit/Debit Card Payments: Refunded to the same card
- PayPal: Refunded to your PayPal account
- Bank Transfers: Refunded to the originating account
Please note that depending on your payment provider, it may take 5-10 business days for the refunded amount to appear in your account after we process the refund.
6. Subscription Cancellations
For subscription services:
- You can cancel your subscription at any time through your account settings or by contacting our customer service
- When you cancel a subscription, you will continue to have access to the service until the end of your current billing period
- No refunds are provided for partial subscription periods unless there are exceptional circumstances
7. Exceptions to the Refund Policy
Refunds may not be available in the following circumstances:
- Requests made after the specified refund timeframe
- Digital products that have been downloaded, accessed, or used extensively
- Services that have been fully rendered
- Cases where there is evidence of fraudulent activity or abuse of our refund policy
8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.
9. Contact Us
If you have any questions about this Refund Policy, please contact us at:
UAE Mobile Services
24 Gray Point East Ianberg CH63 4JT
Email: [email protected]
Phone: +44 3459 681277