Introduction
The United Arab Emirates has specific regulations regarding Voice over Internet Protocol (VoIP) services and internet calling applications. For residents and visitors alike, understanding what's permitted and what alternatives are available is essential for staying connected with friends, family, and colleagues around the world.
This guide provides up-to-date information on the current status of VoIP and internet calling in the UAE as of 2024, explaining the regulatory framework, which services are accessible, authorized alternatives, and practical workarounds for communication needs.
Understanding VoIP Regulations in the UAE
The Regulatory Framework
In the UAE, telecommunications services are regulated by the Telecommunications and Digital Government Regulatory Authority (TDRA), formerly known as the Telecommunications Regulatory Authority (TRA). The current framework dictates that:
- Only licensed telecommunications providers can offer VoIP services in the UAE
- Currently, Etisalat by e& and du are the only entities with licenses to provide voice calling services
- Third-party VoIP applications require authorization to operate legally
- Unauthorized services may be blocked at the network level
These regulations are in place primarily to protect the revenue streams of the licensed telecommunication providers, who have invested significantly in the country's infrastructure.
Current Status of Popular VoIP Services
As of early 2024, the accessibility status of common VoIP applications in the UAE is as follows:
Typically Restricted Services
The following services generally have their voice and video calling features blocked, though other features may work:
- WhatsApp Calls: Voice and video calling features are blocked, though messaging works normally
- FaceTime: Not available by default on devices purchased in the UAE
- Skype: Website accessible but calling features restricted
- Google Duo/Meet: Voice and video calling typically restricted
- Facebook Messenger Calls: Voice and video calling features blocked
- Viber: Calling features restricted
Sometimes Accessible Services
These services have variable accessibility, often depending on network conditions or temporary allowances:
- Zoom: Generally accessible for video conferencing, especially for business use
- Microsoft Teams: Often permitted for business communication
- Google Meet: Frequently allowed for business and educational purposes
- Webex: Usually accessible for business use
Authorized Services
These applications are officially approved for use in the UAE:
- BOTIM: Now rebranded as GoChat Messenger
- GoChat Messenger: Authorized VoIP service available through paid packages
- Voico UAE: Licensed internet calling service
- Smiles UAE: Features authorized calling capabilities
Authorized VoIP Solutions in the UAE
Official Internet Calling Plans
Both Etisalat and du offer Internet Calling Plans (ICP) that provide access to authorized VoIP services:
Etisalat Internet Calling Pack
- Cost: AED 50-100/month depending on the plan
- Includes access to: GoChat Messenger, Voico UAE, and other authorized apps
- Available for: Both prepaid and postpaid customers
- Activation: Via the My Etisalat UAE app, website, or by dialing *101#
du Internet Calling Pack
- Cost: AED 50-100/month depending on the plan
- Includes access to: GoChat Messenger, Voico UAE, and other authorized apps
- Available for: Both prepaid and postpaid subscribers
- Activation: Through the du app, website, or by calling *055#
Authorized Apps in Detail
GoChat Messenger (formerly BOTIM)
This is currently one of the most widely used authorized VoIP apps in the UAE:
- Offers voice and video calls, messaging, and group chats
- Includes features like file sharing and voice messages
- Requires subscription to an Internet Calling Plan
- Available on iOS and Android
- The other party does not need to be in the UAE or have a subscription
Voico UAE
Another authorized option with similar capabilities:
- Provides voice and video calling functionality
- Includes messaging and group features
- Requires an active Internet Calling Plan
- Available across major platforms
Business Communication Solutions
For business users in the UAE, the situation is somewhat different:
Enterprise Solutions
Business-oriented platforms often have greater flexibility:
- Microsoft Teams: Generally permitted for business use
- Zoom: Widely used for business meetings and webinars
- Webex: Accessible for corporate communication
- Avaya: Enterprise communication solutions approved for business use
Business Packages
Both Etisalat and du offer specialized business communication packages that include authorized VoIP solutions for corporate clients.
Recent Developments and Changing Landscape
Temporary Allowances During COVID-19
During the height of the COVID-19 pandemic, the UAE temporarily relaxed restrictions on some VoIP services to facilitate remote work and education. This included temporary access to:
- Microsoft Teams
- Zoom
- Google Meet
- Blackboard
- CloudTalk
Many of these platforms continue to be accessible, especially in business and educational contexts, though the regulatory framework has not permanently changed.
Gradual Policy Evolution
The UAE's approach to VoIP has been gradually evolving:
- Increased recognition of the importance of digital communication tools
- Growing allowances for business-oriented platforms
- More authorized alternatives becoming available
- Potential for further liberalization as the digital economy grows
Practical Solutions for Visitors and Residents
For Short-Term Visitors
If you're visiting the UAE for a short period:
- Consider purchasing a tourist SIM with an Internet Calling Pack included
- Use hotel Wi-Fi for business communication platforms
- Download authorized apps before arrival
- Inform contacts about your temporary communication limitations
For Residents
Long-term residents typically adopt these strategies:
- Subscribe to an Internet Calling Plan with your primary provider
- Utilize authorized apps for personal communication
- Use business platforms for professional communication
- Consider fixed-line options for regular international calls
Alternative Communication Methods
Beyond VoIP, consider these communication options:
- Regular international calls: Though more expensive, traditional calling is always available
- International SMS: Text messaging works globally
- Email and messaging apps: The text functions of most apps work normally
- Social media platforms: Most allow messaging without restrictions
Legal Considerations and Compliance
It's important to understand the legal framework around VoIP usage in the UAE:
- Using unauthorized VoIP services through circumvention methods may technically violate UAE telecommunications regulations
- The focus of enforcement is typically on providers rather than individual users
- The safest approach is to use officially authorized services
- Business users should ensure their communication solutions comply with UAE regulations
Future Outlook
The landscape of VoIP and internet calling in the UAE continues to evolve:
- Growing digital economy may drive further liberalization
- EXPO 2020 (held in 2021-22) demonstrated increased flexibility
- Business needs are driving greater acceptance of communication platforms
- The global trend toward digital communication makes some adaptation likely
Conclusion
While the UAE maintains specific regulations around VoIP and internet calling services, there are legitimate and authorized options available for both residents and visitors. Understanding the current landscape helps you plan your communication strategy effectively whether you're living in, doing business with, or visiting the UAE.
The telecommunications environment in the UAE continues to evolve, with a gradual trend toward greater flexibility, particularly for business applications. By staying informed about the current regulations and authorized services, you can maintain effective communication while respecting local laws.
For the most current information, it's always advisable to check with Etisalat or du directly, as policies and service offerings can change.
What has been your experience with internet calling in the UAE? Share your insights and questions in the comments below!
